Ordering Terms at Zoom Computers And Services

Prices

All prices shown on this website are in Australian Dollars, and are subject to change without notice, and include the GST. We are a Tax Registered Business (ABN 90 575 997 191) and will provide a tax invoice with all goods sold.

Your order-confirmation e-mail will also show the ex- & inc-GST total, and you will receive a Tax Invoice-compliant invoice from us with your delivery.
Freight will be calculated at completion of your order; however we reserve the right to add extra freight charges in unusual circumstances, such as extra large, heavy or difficult items, or shipping to remote areas from our location.

As errors and omissions may occur, pricing, product information and availability is not final until it has been confirmed by Zoom Computers And Services staff either by email, phone or in person.

All prices are subject to change without notice. By placing the order, the customer has agreed to pay the prices as listed on the order form at the time the order was originally submitted. However we reserve the right to increase/reduce the price for items that we have backordered at the time of ordering as final/latest pricing can only be confirmed at the time of purchase from our supplier. For all other items that are in stock or order that is already completed, the price will remain as is, we will not offer a credit or refund for pricing fluctuation after the completion of order.

Delivery

All prices listed for each product on the website are for cash and pickup payment, and is not inclusive of any shipping charges or insurance.

We aim to ship all orders received within 2-7 working days. If an order is delayed or unable to be shipped within 2 day, we will notify you and ask how you would like to proceed.

Freight charges we quote are inclusive of shipping only. If insurance is required, an additional fee will be added to your order for the transit of goods shipped from Zoom Computers And Services to the customer only.

When shipping using couriers and the order has been paid by credit card payment, physical street address must be provided in your billing details. We do not ship goods to PO Boxes.

Zoom Computers And Services does not process and ship orders to an overseas address, or one that has an overseas contact address or paid using an overseas credit card.

All shipping addresses must have complete contact details that can be verified by a phone number.

Delivery to work or non residential addresses must be accompanied with full verifiable details such as company name, address, phone number and contact name.

The customer is responsible to be available for delivery and to sign and accept the goods; redelivery attempts may cost extra and may be passed on to customer if delivery address is unattended.

In the event of a refund, any shipping and insurance charges are not refundable unless it is genuinely our fault.

The customer is responsible for all extra freight charges, which include redelivery, redirection, refused shipments and incorrectly given delivery details.

Shipping charges are calculated by the cubic size or its dead weight, whichever is more.

Goods shipped are packed with adequate protective packing materials, as a result, this may increase the size and weight, however, the risk of damage is minimized greatly.

All claims for damage/theft must be filed with Zoom Computers And Services as soon as possible. If goods received seem to have damaged packaging, do not open any original packaging or use the item as it will be deemed as an acceptance of goods and will not be accepted for returns. All original boxes and packing material must be returned to us for proof of evidence. All claims for shortages/incorrect shipment/incorrect invoicing must be made within 48 hours of receipt of goods.

Credit Card

When you are paying by credit card, the customer must be contactable on a land line at the listed delivery address, mobile phone or unlisted numbers will required further verification. We do not accept payment of credit sent via email or overseas customers who have foreign credit cards.

We also may ask for further proof of identity, such as a fax/copy of driver’s license and/or credit card details.

Zoom Computers And Services may refuse to accept a credit card payment if it is deemed to have insufficient or unverifiable information.

Limitation of Liability
All products sold on this website are to be used at your own risk. Under no circumstances is Zoom Computers And Services liable for the following:
(1) Third party claims against you for damages,
(2) Loss of, or damage to your records, data, or any type of hardware/equipment,
(3) Economic consequential damages (including lost profits, lost data, or lost savings), or incidental damages
(4) Any consequential damages. Consequential damages are defined as any damage which is a consequence of using this product or our website (data loss; hardware loss; or economic losses like profit loss, customer loss, or time loss).
Zoom Computers And Services liability is limited to the cost of the product purchased from us. All of the products that we sell are to be used at your own risk and we are in no way liable for any loss, damage or injuries suffered from poor installation or use.

Warranty
All products sold by Zoom Computers And Services carry a 1 year warranty from the date of purchase unless specified otherwise. Zoom Computers And Services will process all warranty claims with the manufacturer on behalf of customers unless the manufacturer has a direct warranty option to the customer. Some products do offer an extended limited warranty which customers may require registration with the manufacturer. In the event of a manufacturer or supplier closure, we will do everything in our power to ensure your warranty is fulfilled, but we cannot guarantee that we will be able to fix the problem.
Products returned for a warranty claim will generally be repaired, replaced with new or refurbished, upgraded or refunded by the manufacturers.
Manufacturers offering lifetime warranty refer to the lifetime of the product (assuming the product is still available from the manufacturer) unless specified otherwise. In the event that the product becomes obsolete, it may be upgraded to a similar product or a credit will be given at the current market value or purchased price whichever is lower; however the outcome is entirely dependent on each manufacturer’s policy.
Zoom Computers And Services do not handle warranty returns for products that already provide a local or direct manufacturer to customer warranty service. These products include printers, scanners and monitors and many other retail products. Please read the manufacturer’s warranty terms and conditions for the specific details.
Warranty is provided solely on products sold by Zoom Computers And Services. Other faulty products used in conjunction that are not purchased from Zoom Computers And Services will not be covered under warranty. You will need to provide us with your proof of purchase before ANY warranty claims will be processed.
Any product sold by Zoom Computers And Services is meant to be professionally installed; improper installation is NOT covered under warranty. Please seek a professional assistance if required, to avoid paying any unnecessary cost for replacement.
Zoom Computers And Services does NOT cover any software installation issues e.g. drivers or system software updates for any computer where Zoom Computers And Services did not install the software originally. Should any warranty claims arise where software is at fault, installed by the customer, standard charges will apply.
Zoom Computers And Services will NOT be liable in any way for incidental, consequential or indirect loss resulting from faulty systems or parts. Zoom Computers And Services is not responsible for any data loss; backing up of data is the responsibility of the customer. Zoom Computers And Services does not provide a backup or data recovery service when sending hard disks for warranty claims. Hard drives sent for warranty are always replaced with a new/refurbished unit.
Warranty will be void for any non-manufacturing defects, if the item is found to be mishandled, modified, tampered, abused, physically damaged, improperly installed and used, or damaged caused by power surges, electrical faults and lightning strikes. Products returned that show evidence of user induced damage, overclocking, tampering or modification, will be rejected. This includes improper installation of the CPU heatsink, scratches on motherboard, failure of fan/heatsink, cutting of cables or the soldering of components.
When returning a product to us for a warranty claim, the customer is liable for all freight charges. Zoom Computers And Services will pay for return freight to the customer except for rejected warranty, change of mind returns, anything bulky and also anything that is older than 4 months from the invoice date.
Warranty must be properly packaged in the condition acceptable by the vendor. (Please provide original packaging if possible or adequate safe packaging as insufficient safe packaging will result in warranty being voided)
Turnaround time for warranty returns may depend on the availability of the replacement product from manufacturer. The process of warranty returns involves the shipping of warranty to Zoom Computers And Services, product testing time, obtaining approval from the supplier, the shipping of warranty to our supplier, supplier's own testing, shipment back to us, testing of the part if it’s a repaired item, and finally shipment back to the customer.
A large percentage of warranty returns are tested to be without fault. In the event the product is not faulty, Zoom Computers And Services reserves the right to charge a maximum labour fee of $50 per product for time spent on testing the product.
Zoom Computers And Services will not be responsible for keeping any warranty returns that are unclaimed or have not been picked up for more than 3 months. Customer must always leave valid contact details for warranty.

Returns/Refunds

We will gladly refund within 7 days of purchase. Goods returned within these 7 days will attract a 15% re-stocking fee. It is the customer’s responsibility to return the products to us within the 7 days.

If exchanging, it is at our discretion whether the customer will be charged a re-stocking fee.

The goods must be in their original packaging, sealed and not tampered with in anyway and be accompanied by the customers proof of purchase. Used, opened or something ordered in specially for a customer may be refunded at our discretion and also may attract a higher re-stocking fee. We reserve the right to refuse any refund. Headsets and things like this cannot be returned due to health regulations.

Copyright and Trademarks

Zoom Computers And Services owns the copyright and trademarks to all our intellectual properties which include the website and logo. Anyone that uses it without our prior written consent will be deemed as breaching the copyright law.

Manufacturer's images, trademarks and links used within our websites are reserved copyrights and trademarks of their respective owners.

All links and images are used to keep our information up-to-date and provide our customer with the best information possible. If customers do find there is any product or images that are inaccurate we will be appreciative if they let us know as we will try to correct it as soon as possible.

We do not own or publish the contents of the information within the links; we are only acting as a reseller of the products.

Privacy Statement and Policy

Zoom Computers And Services are highly committed in complying with the Australian and international privacy laws to protect our customers.

Zoom Computers And Services collects details from its customer for the sole purpose of processing the customer's order.

Credit card details are not stored or processed online at the time of ordering, Zoom Computers And Services will always call to confirm the customers credit card over the phone never via email.

Zoom Computers And Services will never pass on your details to a third party other than those used to verify the order, such as banks or the financial issuer of credit card.

Zoom Computers And Services does not disclose any information about our suppliers to anyone unless we have expressed permission from the customer.

Zoom Computers And Services will use email and in some circumstances, over the phone contact to keep customer informed of their order status.

Zoom Computers And Services will not use customer details or email addresses for sending unsolicited emails (SPAM)

Zoom Computers And Services will provide the customer details to the appropriate authorities if the information we received is deemed to be false or misleading.
These Terms and Conditions are subject to change without notice.
There maybe misprints, human errors, or omissions on our website. We reserve the right to make changes and corrections in prices, products and specifications without notice.

We are not responsible for typographical errors.

From time to time manufacturer's specifications are subject to change without notice as they improve their products therefore information as well as images and hyperlinks contained throughout this website can sometimes be out of date.

We do not own or publish the content of the respective manufacturer's website therefore the products we carry may sometime be different in content, packaging as well as technical specification as described by the links. If unsure and you have a specific requirement for a product please contact our sales team to confirm it otherwise we can not be held liable for any incorrect information supplied by the links on the website.

All goods remain property of Zoom Computers And Services until payment has been received in full. Until title passes, Zoom Computers And Services can retain, repossess and/or resell all goods.

Zoom Computers And Services reserves the right to withdraw any products or specials listed on its website and to update prices and stock availability according to the market condition without notice.